-
"It's an old adage: What gets measured, gets done. Our research at Imaginatik has found that innovation groups that adopt measurable targets are significantly better supported by management than groups without targets.
Moreover, groups without targets are rarely considered as serious by management, and the lack of metrics can imperil the very survival of innovation activities within an organization."
- Mark Turrell, Show me the numbers: A look at innovation metrics
Source: Innovationtools.com
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"Metrics is the theme of much of the current HR buzz.
It is easy to agree that to be more metrics-driven is a good initiative.
Yet amid all the discussion, there is, ironically, a lack of a systematic approach to metrics.
Let's take a step back to explore not the choice of which metrics to track, nor even how to
track them and analyze them, but instead, what are the characteristics of a good metric?"
- Yves Lermusiaux, Characteristics of a Good Metric
Source: Ilogos.com
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"One thing that's staggering in outsourcing marketplaces is that clients tell you they want the same level of service at a lower cost. We ask what level of service they're getting and they have no metrics to define it."
- James Hall, Managing Partner, Accenture
Source: SearchCIO
-
"It's tempting to view the current buzz around corporate performance management as just
the latest in a long line of dashboard-based executive information systems that have
over promised and under delivered for decades. But the reason so many of CPM's predecessors
have failed is not because the products were unworthy; it's because mining and monitoring
strategic data is fraught with logistical and cultural problems. And while current CPM
products might have made some incremental advances in functionality, they are still at the
mercy of the data they render - and the individuals who run them."
- Karen S. Henrie, Corporate Performance Management and the Metrics That Matter
Source: Cioinsight.com
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"Metrics are a concrete way of defining what a knowledge management or content
management project will achieve, and whether it met those goals.
In an environment of tight budgets and high expectations, metrics are an appropriate
next step for an industry that prides itself on delivering big benefits.
...This article reviews the benefits of metrics, outlines some commonly used measures, and presents some practical tips and tricks."
- James Robertson, Metrics for knowledge management and content management
Source: Steptwo.com
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Going beyond costs to measuring value: "In 2006, to capitalize on the combination of educated workforces and lower labor costs and cost of living, enterprises and their services providers will continue to outsource important support tasks to providers... Increasingly, though, measurable value to the business, and not just cost containment, will be a key factor in global sourcing."
- Mukul Agrawal, Country Manager, Unisys India
Source: Business Standard
-
Gartner: Most companies unfit to manage outsourcers (Without proper supervision, outsourcing often yields low return on service value)
- Juan Carlos Perez, Infoworld
Source: InfoWorld
-
"As software development gradually evolves from art toward engineering,
more and more developers appreciate the importance of measuring the work they do.
While software metrics can help you understand and improve your work,
implementing a metrics program is a challenge. Both the technical and the
human aspects of software measurement are difficult to manage."
- Karl E. Wiegers, Software Metrics: Ten Traps to Avoid
Source: Processimpact.com
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"Managing Multiple outsourcing vendors is costly and complex, and in order to control contracts and providers, smart CIOs are choosing vendor dashboards."
- Susannah Patton, CIO
Source: CIO
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